Articles 3 and 4 of the Central Bank of Bahrain and Financial Institutions Law 2006 ('CBB Law'), lays down the Central Bank of Bahrain's ('CBB') objectives, as well as duties: these include protecting the legitimate interests of customers of financial institutions.
In keeping with this objective, the CBB undertakes various activities, such as:
Issuing consumer alerts, warning consumers how to protect themselves against financial crime;
Disseminating consumer guides, containing general information and advice on using financial services and products;
Monitoring consumer complaints with respect to licensed entities, including taking appropriate action where necessary; and
Administering a deposit protection scheme.
Further information on making a complaint may be found here. To make a complaint by telephone, please contact the Consumer Protection office on +973 17547789.