استمارة الشكوى

Complainant Information

مواطن

مقيم

غير مقيم

شركة

الاسم *

جهة العمل

البريد الالكتروني *

ادخل البريد

تأكيد البريد الالكتروني *

أكد البريد

رقم الهاتف

CPR/ID Number *

Passport Number *

Commercial Registration Number *

Nationality *

فئة الشكوى *

هل قدمت شكوى لدي الشركة؟

Yes

No

As per Central Bank of Bahrain procedure in order to fill a genuine complaint, the customer must first complaint directly to the complaints department of the bank or financial institution in concern by their channels in order to submit their complaint. Depending on the response of the bank or financial institution if the complaint still requires further investigation you may then submit the complaint with the reply of the bank or financial institution on your complaint in order for the Central Bank of Bahrain to further investigate it.

How to file a complaint against an insurance company?• Should the customer have an issue with an insurance company, the first thing the customer should do is contact the insurance company and try to resolve the issue directly.
• In the event the customer is not satisfied with the company's response, the customer can contact the Customer Complaint Officer by completing the Complaint Form available in the company's premises.
• The company will acknowledge in writing within the same day of receipt of customer complaint for non-life insurance policies complaint and within 5 business days of receipt of customer written complaints for life insurance policies.
• The company must respond in writing to a customer's complaint within one week of receiving non-life insurance policies complaint and within 2 weeks of receiving life insurance policies complaint.

• In the event that the customer is not satisfied with the response received from the company, the customer can submit the Complaint Form to Consumer Protection at the Central Bank of Bahrain or through Central Bank of Bahrain's website.

طبيعة الشكوى

شكوى ضد

النوع

وصف الشكوى

موضوع الشكوى *

Please describe your complaint in as much detail as possible, including the full name(s) of the individual(s) involved, the investor number if applicable, the date(s) of events, the name of the security(ies) involved and any action taken in relation to the complaint. *

يرجى إرفاق الوثائق الداعمة

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Checkboxes *

I declare that all the information contained in this form and any documentation provided herein is true and correct to the best of my knowledge.

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Section

معلومات المؤسسة المالية

معلومات الشكوى

Motor Complaints

Section

معلومات المؤسسة المالية

Section

الشكاوى الأخرى

طبيعة الشكوى

وصف الشكوى