• In the event the customer is not satisfied with the company's response, the customer can contact the Customer Complaint Officer by completing the Complaint Form available in the company's premises.
• The company will acknowledge in writing within the same day of receipt of customer complaint for non-life insurance policies complaint and within 5 business days of receipt of customer written complaints for life insurance policies.
• The company must respond in writing to a customer's complaint within one week of receiving non-life insurance policies complaint and within 2 weeks of receiving life insurance policies complaint.
• In the event that the customer is not satisfied with the response received from the company, the customer can submit the Complaint Form to Consumer Protection at the Central Bank of Bahrain or through Central Bank of Bahrain's website.